customer service manager skype microsoft

It’s easy to invite your employees to join Skype, control their access to features, allocate Skype Credit and other Skype features and keep track of what everyone’s spending.

Cloud-native solutions (e.g.Skype Manager is a management tool that lets you set up, manage and report on the usage of Skype across your group, all in one place.

The Microsoft Azure platform is powerful – Teams is just one part of that platform.

How can you maximize the investment in the Microsoft ecosystem?

Third-party applications integrate with the Microsoft platform (with users and security) – as we at Luware are doing as well.

There are more and more third-party providers covering additional use cases.

It’s an integrated communications and collaboration solution 2 even for call queueing, routing and contact center

With Teams, everything is in one place.

Teams is currently the market leader and Microsoft invests a lot in the further development – not only of Teams but in the entire Microsoft ecosystem.

Is Teams a promising investment for the future?

SaaS enables a lean start and gradual rollout in departments or branches.

No sunk costs – pay as you go thanks to subscription model.

SaaS has a lower initial cost compared to traditional, on-prem solutions.

Operating data centers (including security) is extremely expensive

All things considered Teams should be cheaper.

Is it financially worth it to bet on Teams? In addition, the investment in Microsoft should be leveraged. The market is changing rapidly, and companies need a solution that can meet changing business needs. Management wants flexible, attractively priced, and future-proof customer service solutions – in other words, the solution should still be the first choice in a few years’ time.

Customer service manager skype microsoft